Weekly Wrap – 25th September 2014

 

Hi I am Tom McLeod, Co-Founder of McLeod Governance.

This is what I would be thinking about this week.

Over the last four weeks we have looked at what makes a good Chief Audit Executive; a good risk manager; a good fraud advisor and a good governance advisor.

Today we are going to finish the series by looking at what makes a good service provider.

And specifically I am looking at it in the area of audit and risk.

In the first instance it comes back to what we have talked about of the last couple of weeks.

Understanding Role

Understanding the role that you are performing.

Many years ago I remember a situation where I was sitting in an Audit Committee and the service provider thought that the purpose of the Audit Committee was to inform them rather than the Board.

It is fair to say that that service provider didn’t hang around long for they had lost the trust of myself and the relevance to the organisation that they were seeking to serve.

Listen

The second thing that makes a good service provider is actually listening.

Too often a service provider will seek to sell when all the clients wants is to be listened to.

And that is an important skill to develop.

Proactive

The third area of a service provider is to be proactive rather than reactive.

Sit down and ask yourself if I was the client what would I want?

How would I like to be updated?

What are the issues that I would be concerned about?

And start developing mechanisms and mediums to communicate that to your client.

Being a service provider is not easy.  But when it is done well it is extraordinarily valuable to the client that you are seeking to serve.

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