Center for Lessons Learned

Many years ago we were introduced by a colleague to the United States Army Center for Lessons Learned (referred to as CALL).

As their website notes:

CALL collects, analyzes, disseminates, integrates, and archives Army, Joint, and interagency lessons and best practices to support the unified land operations of the U.S. and U.S. coalition partners and allies.

It has an interesting definition of success:

CALL succeeds when Soldiers and leaders survive because of what they learned today based on what happened yesterday and when lessons and best practices become integrated in training and doctrine development and military education.

Equally what actually is a lesson learned is valuable:

A lesson learned is validated knowledge derived from actual experience, observation, and analysis of military training and actual operations that results in changed behavior by Soldiers, leaders, and units.

Last year CALL released a publication that summaries what it is that they do and how they are structured.

All organisations would be well served to consider adopting a CALL type model.  

As you read through the report, ask yourself – is this a future core service offering not yet known of risk management and internal audit?

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